Refund, Return & Replacement Policy

1. 7-Day Hassle-Free Replacement Policy

MyAastha par sabhi products shuddhata aur authentic quality ke saath deliver kiye jaate hain. Agar aapko prapt hua item:

• Transit me damage ho gaya ho (toota/khandit hua ho),
• Galat item ya galat size deliver ho gaya ho, ya
• Product description se match na karta ho,

To delivery ke 7 dino ke andar aap bina kisi extra charge ke free replacement request kar sakte hain.

2. Return Eligibility & Pavitrata (Conditions)

Spiritual aur sacred items ki pavitrata (purity) maintain rakhne ke liye:

• Product original packaging, tags aur lab certificate (yadi rudraksha/yantra ho) ke saath hona chahiye.
• Item used ya puja me arpit kiya hua nahi hona chahiye (unless arrived damaged).
• Gangajal, Dhoop, Loban jaise consumable items open hone ke baad return ke liye eligible nahi hain, jab tak ki transit me leak na hue hon.

3. Refund Process & Timelines

Yadi replacement stock me uplabdh nahi hai ya aap refund chahte hain:

• Return parcel receive aur inspect hone ke 24–48 hours ke andar refund process kar diya jaata hai.
• Amount seedhe aapke original payment source (UPI, Credit/Debit Card, Netbanking) me credit ho jaata hai.
• Bank/Razorpay processing me 3–5 working days ka samay lag sakta hai.

4. Order Cancellation Policy

Aap dispatch hone se pehle apna order cancel kar sakte hain. Order dispatch ho jane ke baad cancellation sambhav nahi hoga, parantu aap delivery ke waqt parcel reject kar sakte hain ya 7-day replacement claim kar sakte hain.

5. Kaise Request Karein?

Bas apna Order ID aur parcel ki photo/video hamare support team ko share karein: