Refund & Cancellation Policy
Order Cancellation
You may cancel your order before it is dispatched. Once the order has been shipped, it cannot be cancelled. To cancel an order, please contact our support team immediately.
Refund Policy
We offer refunds under the following conditions:
- Product arrived damaged or defective
- Wrong product was delivered
- Product is significantly different from what was described
Refund requests must be initiated within 7 days of delivery.
How to Request a Refund
Refunds are processed via email only. To request a refund, send an email to:
support@myaastha.comYour email must include:
- Your Order Number (e.g., MYA-2026-000001)
- Your full name and phone number used during checkout
- Photographs of the product showing the issue
- The return shipment tracking number after you ship the product back to us
Once we receive the returned product and verify the issue, your refund will be processed to your original payment method within 5-7 business days.
Refund Processing
- Refunds will be processed to the original payment method
- Processing time: 5-7 business days after approval
- Shipping charges are non-refundable unless the error was on our part
Non-Refundable Items
Certain items may not be eligible for return or refund due to hygiene or customisation reasons. This will be clearly mentioned on the product page.
Note: All payments are 100% online and processed securely via Razorpay. We do not offer Cash on Delivery (COD). Refunds are issued only via email request to support@myaastha.com — there is no website-based refund form.